Where are you based?
Newcastle in the North East of England, U.K.
Do you ship worldwide?
As you can imagine there are too many countries in the world to state shipping prices for, so if your country is not stated in checkout then please send me a message via the contact button and I'll find out the cost for you.
What payment options do you accept?
At present, Paypal only. It's super easy to use and also you don't have to set up an account to use PayPal.
I wrote the wrong address at checkout, can this be changed?
As soon as you can please send the correct address via my contact form within 24 hrs of placing your order. I can only accept changes within that 24 hr period (see below question).
How do I know if my order is shipped?
Unfortunately Bigcartel does not send automatic shipping confirmations. I always post orders within 1-3 working days. If 3 working days have passed since placing your order it has been shipped (Please refer to the question below for delivery estimates).
How long will it take for my order to arrive?
Orders in the UK normally take 1-3 days to arrive from date of postage but can in some cases take up to a week. For international orders delivery normally takes 7 days to arrive but in some cases can take up to 1 month. Time frames are based on working days only. Please note I do not post orders on weekends or bank holidays.
All mail is sent standard and is not tracked (insured).
UK mail is sent via 1st class and international mail is sent via Standard Airmail.
If you would like to pay for additional tracking services please contact me before making your purchase so I can give an accurate postal quote. *Please note that some embroideries and all original drawings are sent either recorded (u.k) or tracked and insured by default due to the value of these items, you will see this stated in the item description if it applies*
All customs, fees and tax etc are the sole responsibility of the customer. I am not responsible for any customs delays.
I haven't received my order.
Unless your order has tracking on it it will be difficult to find where it has disappeared to. Please email me via the contact link and I will do my best to help.
Do you accept returns?
I do not accept returns or exchanges due to the size of my business (super small) and my stock levels.
I am very meticulous with the things I make and sell, however, if you have an issue or problem with something you have received then please message me via the contact link and I will do my best to assist you. I want you to be happy with my products.
If your order was damaged or lost whilst in transit and was not sent with tracking services then I cannot offer a refund or replacement.
Can I cancel my order?
You can cancel your order within 24 hrs of being placed. After this time your order is getting packed and shipped.
How will my order be packaged?
All orders are sent in brown board backed envelopes. Prints come in a cellophane bag with a board to keep in tip top condition. All embroideries are placed in a little cellophane sleeve wrapped in tissue paper. I am currently trying to source better ways to pack all my products as I care about the environment and want to go plastic free. If you have any good suggestions please message me.
If you have seen a drawing of mine you would like to get tattooed, all I ask for is a small payment of £15 per design to use. Just send me an email via the contact link to discuss details.
I very rarely take on commissions but if you really want to get in touch regarding a personal commission request, please message me via the contact link.
What pens do you use?
I use a wide variety of different pens but my favourites are Uni-Pin, Posca, Microns and Pentel.
Do you have a newsletter I can sign up to?
I am currently looking into creating one and this will be announced on my Instagram stories once I have it ready for people to sign up to. The newsletter will keep you up to date with shop updates, offers and special one off discounts.
This is something I want to do in the very near future so keep your eyes peeled for announcements on my instagram stories for details.